Exempt Accommodation, Specified Accommodation and Intensive Housing Management

The purpose of this Briefing is: 

  • To explain what Exempt and Specified Accommodation is and to make clear our view that most “Specified Accommodation” is actually “Exempt Accommodation”
  • To explain the Welfare Reform Act implications of Exempt and Specified Accommodation
  • To give comprehensive examples of Additional/Intensive Housing Management tasks and functions
  • To examine the future for Enhanced Housing Benefit and Additional/Intensive Housing Management


In recent months there has been much discussion about Exempt Accommodation and Specified Accommodation and a great deal of confusion about the difference between “Exempt” and “Specified” Accommodation.

The purpose of this briefing is to define what these definitions really mean and to make the very important point that most supported and sheltered housing, hostels and refuges currently being defined as “Specified Accommodation” but not “Exempt Accommodation” are actually Exempt Accommodation. This is very important for providers and local authorities from a financial point of view and to tenants/licensees from a Welfare Reform protection perspective.

As you may know the UK Government had said in 2012 that tenants in Exempt Accommodation would have the housing component of their Universal Credit administered outside of Universal Credit according to the Exempt Accommodation rules and would be protected from elements of the Welfare Reform Act (described below). Lord Freud, the UK Government Welfare Reform Minister, also subsequently said (September 2012) that there are some supported and sheltered housing services that “don’t meet the precise definition of Exempt Accommodation”. Such schemes, it is argued, might include agency-managed services and services providing “insufficient care, support and supervision”. We believe very strongly that, in the vast majority of cases, agency-managed schemes may well be Exempt Accommodation, and certainly can be established as Exempt Accommodation with some minor adjustments to the documentary arrangements in place.

The DWP then proceeded, in consultation with parts of the sector, to devise a widened definition that would capture both Exempt Accommodation and also those schemes that it claimed “don’t meet the precise definition of Exempt Accommodation”. This widened definition is known as “Specified Accommodation”.

So What Is Specified Accommodation?

There are 4 categories of “Specified Accommodation” as follows:

Category 1: Exempt Accommodation.

The term “Exempt Accommodation” came into being in 1995 as a means of identifying types of accommodation that were exempt from what was known at the time as “Local Reference Rents”, which capped the amounts of rent that private landlords could charge.

For an Exempt Accommodation scenario to exist ALL of the following 4 criteria must be fulfilled:

  • The landlord must be a non-metropolitan county council; voluntary organisation, charity or Registered Provider (housing association)
  • The landlord must have legal interest in the properties concerned (ownership or lease)
  • The tenants concerned must need “care, support & supervision” (in case law terms this means “more than normal property management functions)
  • The additional services to meet those needs (“Additional/Intensive Housing Management”) must be provided by the landlord or an agent on its behalf

Exempt Accommodation:

Entitles a social landlord to recover the costs of providing additional services to tenants/residents with additional needs via Housing Benefit.

Enables local authorities to fund enhanced levels of Housing Benefit, subject to a properly evidenced claim which shows that the money claimed equates to the cost of eligible additional services provided.

Enables local authorities to reclaim the money from the DWP via their Subsidy Claim. 100% where a Registered Provider (Housing Association) is involved but less where one is not.

Exempt Accommodation protects tenants from Welfare Reform Act provisions such as:

  • Spare Room Subsidy (“Bedroom Tax”)
  • Benefit Cap
  • Direct payment of rent

Exempt Accommodation applies, subject to the 4 qualifying criteria above, to:

  • Most supported Housing
  • Most sheltered Housing
  • General Needs Housing where the tenant has additional needs (Tenancy Sustainment)

Category 2: Supported housing where a third party (not the landlord) provides the “care, support & supervision”

Typically this would include agency-managed supported housing and schemes where tenants have personal budgets and purchase care packages from a third party provider.

As a consequence of this definition and some of the advice that has been provided within the sector, many providers have assumed that agency-managed schemes and accommodation within which tenants use personal budgets to buy care packages from third parties are not Exempt Accommodation. However, this assumption is very often incorrect.

We have to ask ourselves the question “what is care, support and supervision”? The case law definition (see Bristol City Council vs. AW [2009] and CSH/250/2104) is “more than normal property management functions”. So where a tenant has additional needs that require additional/intensive housing management and the landlord or an agent on its behalf provides the additional/intensive housing management, it is Exempt Accommodation, not Specified Accommodation category 2.

When we think about, it in most of the schemes wrongly classified as Specified Accommodation category 2, the landlord and/or the agent on its behalf provide Housing Benefit eligible additional/intensive housing management services in addition to and irrespective of any Housing Benefit ineligible care and support services that might also be provided. The fact that these additional/intensive housing management services are provided by the landlord or by an agent on the landlord’s behalf means that the scheme/service is Exempt Accommodation.

Such additional or intensive housing management services include, but are not limited to:

  • General needs housing management functions that are more intensively provided as a consequence of the additional needs of tenants
  • Additional or intensive housing management functions and tasks that would not be provided in general needs accommodation where no additional needs exist. Such tasks and functions include but are not limited to:
  • The provision of an alarm (even though alarms are not HB eligible) or the Housing Proactive system (which is HB eligible and is also entirely free to providers and tenants who are HB eligible)
  • Controlling access to the premises (concierge type services)
  • Ensuring rent is paid regularly and on time.
  • Explaining the occupancy agreement and assisting people to abide by it.
  • Organising inspections of property and arranging for any repairs or improvements to be carried out, including the replacement of furniture.
  • Ensuring that people are aware of their rights under their occupancy agreement.
  • Offering advice and guidance on keeping property to a reasonable standard of hygiene.
  • Assisting people to access other support providers as required.
  • Liaising with all relevant agencies, both statutory and voluntary, on the tenant’s behalf.
  • Assisting people to reduce rent arrears.
  • Dealing with nuisance issues.
  • Ensuring that people know how to use equipment safely.
  • Providing people with advice and facilitating a move to alternative accommodation as required.
  • Assisting people to claim Housing Benefit and other welfare benefits.
  • Helping to keep people safe by monitoring visitors, including contractors and professionals, and by carrying out health and safety and risk assessments of property.

Please see Appendix 1 for the technical definition of what constitutes an HB eligible service charge where people have additional needs. This is very useful where you are told “there’s no such thing as “Intensive Housing Management”, which of course misses the point by focusing on an informal phrase that describes services that people with additional needs might require in connection with the provision of adequate accommodation.

Category 3: refuge provision

Refuges for people subject to domestic violence and abuse are in an identical situation to Category 2 Specified Accommodation (above), which is that in the significant majority of cases they are Exempt Accommodation and not Specified Accommodation category 3.

The fact that people in refuge accommodation don’t also need to be in receipt of “care, support or supervision” by way of 3rd party funding is immaterial in this context as they will almost inevitably be in receipt of “more than normal housing management functions” anyway and therefore fulfill the case law definition of “care, support and supervision” for the purposes of Exempt Accommodation compliance.

Category 4: local authority hostels

Support Solutions UK has recently undertaken a lot of work with local authorities that have their own direct provision. Most local authorities are registered as registered social landlords with the appropriate regulatory bodies depending on which UK nation they are located in.

The fact of being a registered social landlord (and assuming compliance with the other 3 of the 4 Exempt Accommodation criteria, which is likely in the case of hostels and other accommodation for people with additional needs) means that local authority hostels are exempt Accommodation, not Category 4 Specified Accommodation.

Specified Accommodation categories 2, 3 and 4 means:

  • Protection from Benefit Cap & direct payment of rent but NOT Spare Room Subsidy (unlike Exempt Accommodation, which protects tenants/licensees from Spare Room Subsidy).
  • No guarantee of enhanced Housing Benefit if the rents are deemed “unreasonably high” as the local authority may refer the rent to the Rent Officer (unlike Exempt Accommodation, with which the local authority has to have regard for the costs of suitable accommodation elsewhere on a like for like basis if considering a restriction on rent or service charge)
  • Rent levels restricted to Local Housing Allowance where no Registered Provider is involved

If it is the case, as we strongly believe, that services that really are Exempt Accommodation (or “Specified Accommodation Category 1”) are being misdefined as Specified Accommodation Categories 2, 3 or 4 then we are guilty of failing to challenge an incorrect view of services that “don’t meet the precise definition of Exempt Accommodation” and consequently restricting Welfare Reform Act protection from tenants with additional needs and we are guilty of foregoing the opportunity to properly fund services for tenants with additional needs.

The Future for Enhanced Housing Benefit

Support Solutions UK has worked since 2005 to assist organisations to allocate Additional/Intensive Housing Management costs into Housing Benefit where it is right and proper to do so. Most commonly this occurs where provider organisations have lost revenue from Supporting People but also where providers have not recovered their full eligible costs from Housing Benefit, irrespective of whether they receive Supporting People funding.

When we first introduced this idea and reintroduced the concept of “Intensive Housing Management” it was treated by some with opposition and suspicion but has now become the default position for local authorities and providers, especially where Supporting People funding is being reduced or withdrawn. We were told that it wouldn’t survive the Welfare Reform Act but, on the contrary, Exempt Accommodation and Additional/Intensive Housing Management has become the gateway to proper levels of funding for services for people with additional needs and provides protection for such people from elements of the Welfare Reform Act such as:

  • Spare Room Subsidy (“Bedroom Tax”)
  • Benefit Cap
  • Direct payment of rent

Enhanced Housing Benefit applies to supported and sheltered housing and to general needs social accommodation where tenants have additional needs (Tenancy Sustainment services). But we have to ask the question, as many do, “how long will it last”?

When Lord Freud said in September 2012 that there are services that “don’t meet the precise definition of Exempt Accommodation” as a precursor to the introduction of Specified Accommodation, he also suggested that funding for Exempt Accommodation would be “localised” at some point in future.

We believe that this is likely to happen at some point in future so it is important for providers who are entitled to claim Enhanced Housing Benefit for Additional/Intensive Housing Management services to do so. It is also important for local authorities to agree well-founded and reasonable claims, as these are likely to contribute to local authority legacy funding going forward. To the extent that local authorities discourage such claims is the extent to which they may well limit the size of their own funding pot at the point at which the Exempt Accommodation budget is devolved. The UK Government might consider devolving Exempt Accommodation funding in the same way that it devolved Council Tax funding to local authorities (i.e. by taking the amount each local authority had claimed from the UK Government by way of Council Tax Benefit subsidy in the financial year 2012-13, deducting 10% and then devolving it to local authorities from April 2013).

There is a General Election looming of course, so things may change; however, our belief is that funding for Exempt Accommodation will be devolved to local authorities in England, which doesn’t have its own Government, and possibly to national Governments in Northern Ireland, Scotland and Wales.

We know that the DCLG & DWP have commissioned a review of the scale, shape and cost of the supported housing sector. We hope that it also considers its value! This review has yet to report and the forthcoming General Election will doubtless impact on the timing of its publication and possibly its outcomes. We will keep you posted as to developments when we are made aware of them.

Whatever the nature of any change please consider your organisation’s position, whether you’re a provider of services or a local authority Housing Benefit or commissioning colleague. Providers, both statutory and non-statutory, should ensure that they have reviewed their Housing Benefit revenue and their rent structures to ensure that their claims match the costs of the Additional/Intensive Housing Management services they provide to people with additional needs in supported, sheltered, hostel, refuge and general needs accommodation. Support Solutions UK will help you do this and negotiate your claims for you on very, very favourable commercial terms as we always have (i.e. if we don’t successfully increase your housing revenue, you don’t pay us). Local authorities should also consider their strategic positions in relation to the payment of enhanced Housing Benefit for well-founded and reasonable claims and their ability to reclaim through subsidy what they pay by way of Enhanced Housing Benefit; again, Support Solutions UK will be pleased to assist in this.

If and when funding for Exempt Accommodation is devolved it is likely to become a cash-limited pot, which may then be paid according to a limited set of eligible tasks. We believe that this is the wrong approach but inevitable whilst government at both central and local level prioritises cost over value and persists with separate funding pots for different types of additional needs (e.g. intensive housing management, support, social care, personal care etc.). Please look out for our forthcoming Briefing “The Cost of Everything & the Value of Nothing: the Need for Social Return on Investment (SROI)”, which is being drafted now. It will identify a path forward for providers that claim Enhanced Housing Benefit and will consider the future shape of commissioning and funding of services for people with additional needs.

Appendix 1

“There is no exhaustive list of what can be defined as an eligible service charge. To be an eligible charge for HB purposes the charge must be connected with the provision of adequate accommodation having regard to the personal needs of that tenant group. Authority for this can be found in the DWP Adjudication Circular A22/2008, which was published in December 2008. Page 18 within Appendix A of that circular states that ‘The Commissioner’s decision in CIS 1460/1995 is authority for the proposition that the individual needs of the residents are relevant to the question of what is adequate accommodation. Arguably the special needs and problems of the residents of the home cannot be ignored in relation to paragraph 1(g)’ Paragraph 1(g) of Schedule 1 is of the Housing Benefit Regulations and relates to the service being connected to the provision of adequate accommodation. This is therefore suggesting that a service can be eligible having regard to a resident’s personal circumstances. The general population within supported housing are vulnerable people all in receipt of care and support and thus encompass a specific set of needs therefore the provision of an intensive housing management service is probably essential to the general tenant population of this specific type of accommodation.

Supported Housing is provided to primarily tenants who are disadvantaged with a wide range of complex and changing needs. There are a significant proportion of tenants whose high support needs, poor housing management awareness and lack of practical skills, mean that there is a requirement for a much more enhanced housing management provision to ensure that the tenants can sustain their tenancy whilst at the same time ensure that the landlord is providing reasonable and adequate accommodation for all tenants”

Please contact Michael Patterson if you’d like help with Exempt Accommodation, Specified Accommodation and enhanced Housing Benefit.

What is “Supported Housing”?


The purpose of this Briefing is to seek to redefine what we mean by ‘Supported Housing’ in the context of a crisis in health and social care and in the wider context of the reorganisation of the administration of public services in England in particular. We’ll make reference to Scotland and Wales, for which health and social care functions (or social work in Scotland) are devolved. Funding for ‘Supported Housing’ isn’t currently devolved in Scotland and Wales, but will be as a consequence of the UK Government’s proposals on the future funding of supported housing.

We will address the current state of play regarding the reforms proposed by the UK Government for the future funding of ‘Supported Housing’ and identify the very obvious relationship between ‘Supported Housing’ and the NHS and social care, which appears to have been missed by the UK Government, and is far too important to be the victim of party political posturing. It is a UK-wide issue and demands a much better response from our political representatives of whatever persuasion.

We also want to identify a ‘Community Sustainment’ solution to the financial and operational problems of the NHS and social care/social work functions across the UK, which is not related to devolution beyond acknowledging that devolution is the context within which we will be operating.

The Future Funding of Supported Housing

We ran a series of events last winter on the Consultation on the Future Funding of Supported Housing. As a consequence of that we’ve been involved in submitting written evidence to the Consultation itself, and subsequently to the Joint DWP/DCLG Inquiry into that Consultation. We also met with members of the Parliamentary Secretariat to comment on some of the evidence submitted to the Inquiry. 

The key features of the proposals are:

The Intensive Housing Management component of Housing Benefit will be quantified and devolved to “local level” from 2019/20. It amounts to £2.12bn pa. We are not certain that this timescale, which relates to the full implementation of the Welfare Reform Act, will be adhered to. Indeed, Dame Louise Casey has recently urged the UK Government to relax the timescale for full implementation of Universal Credit.

The devolved money should be used as the basis for a new funding model (we called it a Prevention Fund and suggested it be used for a Community Sustainment approach)

Core rents and Universal Credit-eligible service charges will be capped at Local Housing Allowance levels.

A 1% annual rent reduction will apply to the core rent component of English social rents up to and including 2019/20, including supported housing (but excluding almshouses, refuges and “Specialised Supported Housing”).

The “shared accommodation rate” of Local Housing Allowance will not apply to people living in supported housing.

There will be no change to existing funding streams, for example, Supporting People. The devolution of the £2.12bn will be made in the context of “wider commissioning interests”.

The devolved fund will be ring-fenced and set on the basis of “current projections of future need”

There might need to be a separate funding model for “short-term services”

You may be aware that the UK government had intended to publish a White Paper based on the Consultation but this has yet to be published. Our communication with the Parliamentary Secretariat confirms that no committee arrangements have yet been put in place for this. However, on 10th October there was a House of Commons debate on the future funding of supported housing. It was brief (30 minutes) but very well-attended and we are pleased to see some of the themes we have promoted being reflected therein. You can read the Hansard record of the debate here. According to the Hansard record the UK Government now intends to publish a White Paper imminently.

In addition, in September this year Lord Best wrote to Clive Betts MP, the Chair of the Communities & Local Government Committee setting out proposals for a banded “Supported Housing Allowance” system. The letter, which you can download here contains some modelling work on this system and includes themes that we are pleased to have promoted for some time, particularly the concept of Specialised Supported Housing and the need to avoid a postcode lottery through the use of LHA. Our own view on LHA is that, if it is to be used as part of the funding for supported housing of any type, it should be equalised on a regional basis in England. These views are prominent in our Briefings and our evidence submissions to both the Consultation on the Future Funding of Supported Housing and the subsequent Inquiry.

A Green Paper on Social Care (in England) has been published, which suggests, however, that the UK Government has not yet made the very obvious policy connection between supported housing and health & social care. This is unfortunate because, in our view, supported housing is a very large part of the solution to the funding and operational crises in the NHS and social care (and for that matter, criminal justice commissioning). However, the UK Government and national governments in Scotland and Wales still have the opportunity to consider supported housing as a solution to the health and social care crisis.

The UK Government has apparently bigger fish to fry, such as Brexit, at the moment; however, the resolution of the health and social care funding and capacity problems are too important for mere party politics and we sincerely hope that the political establishment in Westminster grasps this. We have commented before on the structural progress made by the Scottish Government in merging health and social work commissioning on a county-by-county basis. The UK Government might well consider the merging of health and social care commissioning in England on a regional basis, as indeed it appears to be doing in places such as Manchester.

This being so, it is incredibly important that we are clear about what we mean by ‘supported housing’. This might sound obvious but the Consultation, and more particularly the Inquiry into it, simply didn’t grasp what it is and what it could become. That’s not a fault of the Inquiry particularly; it is rather a consequence of some of the answers that participants gave the Inquiry when it asked them ‘what is supported housing’? Lord Best’s subsequent letter has redressed that to some degree and we’re glad to see that some of our thinking on these issues has got through, albeit via third parties.

The Inquiry did advise strongly (as we did too) that Local Housing Allowance in its current form should not be used as the basis for funding the core rent component of supported and sheltered housing. Local Housing Allowance levels vary widely from area to area but the costs of providing supported housing do not. Compare the Local Housing Allowance levels in Hull with those in London for example.

We believe the UK Government will revisit this issue, which is a matter of considerable concern for providers, and this was confirmed by the recent House of Commons debate. We made the point in our Consultation and Inquiry submissions that the varying Local Housing Allowance levels across the UK are a problem for a variety of reasons and it might be appropriate to iron out these differences by rationalising Local Housing Allowance levels on a regional basis in England and Wales. Again, this was acknowledged as a way forward in the House of commons debate. It is likely that Scotland will have full control of its own housing and welfare systems post 2019/20, if that remains the timescale for the implementation of Universal Credit. 

The next steps for supported housing are hugely important. The key issue is its relationship to the funding and capacity problems of the NHS and social care services. So to what extent can supported housing be part of the solution?

We have always had a problem with how supported housing is seen and defined. The NHS and social care have historically seen supported housing as just buildings although there are increasing examples of more imaginative thinking now. 

It is also important to make the point that many supported housing providers remain entitled to enhanced levels of Housing Benefit and this will continue to be the case until the proposed reforms are implemented. Furthermore, it is proposed that those providers that have enhanced HB claims in place will retain that funding, post 2019/20, whilst it remains ringfenced for a period of time thereafter.

We continue to act for very many providers in England, Scotland and Wales to obtain enhanced HB allocations, having developed the approach since 2005. The £2.12bn of funding that is likely to be devolved is comprised, in large part, of the enhanced HB allocations providers have received based on the technical basis of claim that we have developed over the years.

If your organisation hasn’t looked at this yet it is important that you do so quite urgently now. We are able to undertake this work for you for a fixed percentage commission and we don’t charge if we don’t achieve an increase.

So what is ‘Supported Housing’ then?

The experience of interacting with and observing the joint DWP and DCLG Inquiry into the consultation on the future funding of supported housing leaves us with a number of observations and suggestions. 

We said in our last briefing that supported housing needs to redefine itself in terms of providing preventative enabling services to people with additional needs ranging from intensive housing management all the way up to and including some healthcare services. 

To say that it is “is about providing high-quality homes in ordinary neighbourhoods for people who need a bit of support”[1] is to limit its scope, relevance and future. That definition by David Orr of the NHF may well be a common perception, but it needs to change.

Supported housing is a victim of its own limiting misdescription and, sadly, we shouldn’t be surprised at the apparent disinterest by colleagues in the NHS and local authorities many of whom don’t understand what ‘supported housing’ is beyond accommodation for ‘people who need a bit of support’. Such a limiting definition sidelines its potential as a solution to the challenges facing health and social care. The fact is that if we reimagine ‘supported housing’ as a wider and deeper contribution to the lives of people with additional needs then we might stumble across the solution to the health and social care funding and capacity crisis.

A revised understanding what we mean by ‘supported housing’ is essential. The context is the future funding of supported housing and its relationship with the future shape of health and social care.

In 2014 the UK Government introduced The Social Housing Rents (Exceptions and Miscellaneous Provisions) Regulations 2016 which redefines supported housing in England as ‘conventional’ or ‘specialised’ supported housing. This applies to England only in legislative terms and is fundamentally important. There is nothing to prevent this definition being used in other parts of the UK, however.

Specialised Supported Housing is defined as housing:

(a) Which is designed, structurally altered, refurbished or designated for occupation by, and made available to, residents who require specialised services or support in order to enable them to live, or to adjust to living, independently within the community,

(b) Which offers a high level of support, which approximates to the services or support which would be provided in a care home, for residents for whom the only acceptable alternative would be a care home,

(c) Which is provided by a private registered provider under an agreement or arrangement with

(i) A local authority, or

(ii) The health service within the meaning of the National Health Service Act 2006(d),

(d) In respect of which the rent charged or to be charged complies with the agreement or arrangement mentioned in paragraph (c), and

(e) In respect of which either-

(i) There was no public assistance, or

(ii) If there was public assistance, it was by means of a loan secured by means of a charge or a mortgage against a property.

Conventional Supported Housing is defined as:

Low cost rental accommodation provided by a registered provider which:

(a) Is made available only in conjunction with the supply of support, (b) Is made available exclusively to residents who have been identified as needing support, and

(c) Falls into one or both of the following categories:

(i) Accommodation that has been designed, structurally altered or refurbished in order to enable residents to live independently

(ii) Accommodation that has been designated as being available only to individuals within an identified group with specific support needs; “support” includes:

(a) Sheltered accommodation,

(b) Extra care housing,

(c) Domestic violence refuges,

(d) Hostels for the homeless,

(e) Support for people with drug or alcohol problems,

(f) Support for people with mental health problems,

(g) Support for people with learning disabilities,

(h) Support for people with disabilities,

(i) Support for offenders and people at risk of offending,

(j) Support for young people leaving care,

(k) Support for teenage parents,

(l) Support for refugees.

Specialised Supported Housing could be the solution to the apparently intractable financial and operational problems in the NHS and social care. 

The significance of this appears to have been widely missed by much of the sector the Consultation was targeted at and by the Consultation Inquiry report, perhaps because of the limiting definition of supported housing that people focus on.

The Inquiry Report didn’t make the distinction between ‘Conventional Supported Housing’ and ‘Specialised Supported Housing’. The type of supported housing it described in its report is very much Conventional Supported Housing not Specialised Supported Housing. However, as we note above, the letter from Lord Best has gone some way towards rectifying this oversight.

In addition the Consultation Inquiry seems not to have acknowledged that devolved governments will be able to plot their own course with the supported housing and health and social care agenda, especially the Scottish Government. 

There is also a failure to acknowledge the strategic significance, in the mind of the UK Government, of Specialised Supported Housing to the health and social care funding and capacity crisis. Remember that the Specialised Supported Housing model redefines supported housing in terms of widening its role to include everything from Intensive Housing Management up to and including some healthcare. It is easy to see the intended link between the development of the Specialised Supported Housing model and the need and possibility of relieving pressure on statutory health and social care services.

Specialised Supported Housing is also exempt from the 1% rent reduction that applies to English social landlords up to and including 2019/20 and from the HCA Rent Standard.

The UK government has said that it wants to see much more supported housing. It says this at the same time as it is restructuring and reducing revenue via the welfare benefits system as a consequence of the Welfare Reform Act and effectively abolishing public capital investment as a routine source of development funding for social and supported housing. 

We can conclude from this that the UK government is particularly interested in Specialised Supported Housing, and perhaps to the extent to which it is interested in conventional supported housing is the extent to which it can become Specialised Supported Housing. But Specialised Supported Housing is a single concept within a wider Community Sustainment framework. We anticipate a likely ‘contracting out’ of local authority statutory services to the supported housing/Community Sustainment sector as a consequence of the likely future merging of commissioning infrastructure. The Scottish Government has already structurally merged commissioning functions but will likely keep local authority services. England doesn’t have a government of its own and English local authority services are consequently subject to the whim of the UK Government, which probably believes that such services have excessive overhead costs and should be removed from local authorities as the latter merge with NHS and other commissioning infrastructure on a regional basis.

Specialised Supported Housing is, by definition (above), developed with the use of private capital, often provided by pension funds. Many of the representatives of the pension funds and other private capital funds talk to us about how they can get in front of providers and commissioners in order to fund and develop new Specialised Supported Housing, or buy and/or refurbish existing properties. 

The UK government has identified a variety of private capital institutions, including pension funds, as the vehicles for the capital financing of supported housing, specifically Specialised Supported Housing. 

It has done so because it will be mindful of the recent poor history between social provision and private capital, especially through the Private Finance Initiative (PFI). It has required pension funds to work to a social commitment in their investment strategies that limit their percentage return to “reasonable” levels over a substantial period of time. 

Support Solutions has become increasingly involved in working with capital finance providers, such as pension funds and their representatives, and we have introduced significant sums of capital for the development of new Specialised Supported Housing. We have acquired properties and existing services that might otherwise have closed, for Specialised Supported Housing services.

The capital providers we work with have a background in social housing provision for people with additional needs. They are very interested in talking to existing providers that have property to sell, especially where there is an existing supported, sheltered/extracare or registered care service in place. Such properties and services are then transferred to a specialist Registered Provider that will continue to run the service for the existing tenants and providers.

Please contact us if you have existing services and properties for ‘disposal’ as we are likely to be able to find a buyer for you who will retain the existing service.

Health & Social Care Crisis

The UK government has recently announced that housing will play a central role in any new policy on health and social care. 

So this is the opportunity for supported housing to redefine itself as an equal partner with health and social care in the management of services for people with additional needs. Supported housing, in particular the Specialised Supported Housing model, is expected to provide wider, deeper and more holistic services to a wider range of people with a greater level of additional need. In so doing it should take significant cost and operational pressure from a merged health and social care function. 

Different nations of the UK will have their own approaches. The Public Bodies (Scotland) Act 2014 has already merged health and social care commissioning into 32 partnership boards across Scotland. 

How long will it be before the UK Government decides, on behalf of the otherwise ungoverned English, that health and social care should be merged on a regional basis in England with a pooled budget to fund preventative enabling services? Such services will be provided by what we currently call supported housing, especially in its Specialised Supported Housing form. However, if supported housing is to avoid continually being a victim of its own misdescription it needs to redefine itself.

Community Sustainment, prevention & a wider, deeper role.

For some Specialised Supported Housing and Conventional Supported Housing are defined in terms of buildings. However, we need to go beyond this. The Registered Providers (or Housing Associations depending on where you are in the UK), charities, statutory and private providers that operate supported housing of any type need to be equally concerned about developing their wider Community Sustainment role which means meeting additional need within communities. In the same sense that housing associations reimagined the development of buildings as one component of the regeneration of communities, the wider sector has to see its role as being Community Sustainment, of which supported housing is only a part. 

Community Sustainment is a good description of the solution the UK Government seeks to manage and resolve the crisis in health and social care. It has supported housing at its core. However, as we wrote in our Community Sustainment briefing, the reform of health and social care requires a change in the infrastructure of its administration (most commissioning, which in England would be merged and regionally organised) but also in its values base. 

The latter point is of critical importance. Support Solutions identified in our briefing on Community Sustainment that the fault lines in the current health and social care system are:

Fragmented commissioning (i.e. a separation between health, social care, criminal justice and other commissioning) and

The management of cost, not the generation of value[2], as the key basis for decisions about funding services.

The keys of the Community Sustainment approach are the notions of preventative intervention and enablement as the alternative to reacting to otherwise preventable emergencies. Community Sustainment will provide for people across the totality of additional needs, including some healthcare.


So to bring the threads of this Briefing together, we have a revised definition of Supported Housing in England (which can also be used by other UK nations if it fits within their governments’ policy agendas) and we have a crisis in the structure, funding and operational capacity of the NHS and local authority services.

At the same time we have a revised model of Supported Housing known as Specialised Supported Housing. The primary purpose of this is to alleviate pressure on the NHS and social care/criminal justice services by developing supported housing that provides everything from Intensive Housing Management up to and including some healthcare services for people who would otherwise require hospital or care home admission for the short or long term.

In our view, Specialised Supported Housing is at least part of the solution to the operational and funding crisis in statutory services.

The UK Government has published a Social Care Green Paper (for England) and the Scottish Government has already restructured its health and social work commissioning functions. The UK Government has also consulted on, but not yet produced, a White Paper for the future funding of supported housing. We sincerely hope that the UK Government (and national governments) will see the connection between a redefined notion of supported housing and the solution to the health and social care funding and operational crisis. The future supported housing White Paper will likely recommended a banded “Supported Housing Allowance” system as per Lord Best’s letter (above) and the regionalisation of Local Housing Allowance in England.

We have already proposed a Community Sustainment model, which adds form to this idea and identifies the need for a new values base for the future commissioning of Community Sustainment services of which supported housing of all types forms a part. The existing models of segmented commissioning and the management of cost above all else have failed.

It is very important that party political arguments about what should happen with the NHS and local authority and criminal justice commissioning are seen for what they are: party political arguments. These have a habit of getting in the way of reform, and this issue is too important for that.

Michael Patterson

September 2017

Specialised Supported Housing, Values & Regulation

“Requires Improvement”

I did much to promote the idea of Specialised Supported Housing via Support Solutions briefings. Specialised Supported Housing is privately financed supported housing for people with complex needs for whom the alternative would be a care home.

Specialised Supported Housing is an important concept that can generate value for the people it accommodates and supports, for the public purse and for the wider community. However, it is not (yet) regulated and the values base that motivates its development is variable. 

For some people and organisations the priority is Value Generation (outcomes for people, cost-benefit to the public purse & wider community benefit), for others it’s more to do with the management of money.

Specialised Supported Housing exists in different forms. It may have originally been envisaged for people with significant levels of learning disability, or physical disability or significant mental health needs that are lifelong. However, it’s also a good concept for older people who might otherwise need hospital stays and are unable to live independently, for people with significant addictions who are in crisis but for whom addiction will not be a long-term situation.

Whoever it’s for, it needs to operate on Value Generation principles, and be regulated. 

My interest in Specialised Supported Housing stems from 2 facts:

  • the fact that I work with Support Solutions, which does a lot of work on the capital and revenue side of Specialised Supported Housing in addition to the work I did through Briefings and events to promote it as an accommodation and support concept for people with complex additional needs
  • the fact that I have a teenage son who may well benefit from Specialised Supported Housing one day

Those 2 facts were cast in stark contrast for me recently after my son and his mother were prevailed upon by their local authority to consider a particular Specialised Supported Housing scheme. 

My son is autistic, nonverbal, has severe learning disabilities and is physically disabled. He requires 1:1 support. This summer he will leave his school, which he’s attended since the age of 2. 

His local authority got him and his mother to visit a building site that is to be a Specialised Supported Housing scheme within a few weeks. It’s a modest family home being converted to accommodate 5-6 people. It’s too small. My son’s allocated room (no, he hadn’t been asked about the Specialised Supported Housing scheme, never mind the room) had inappropriate bathing fittings, but “he can go upstairs and use someone else’s”. Apart from that inappropriate assumption, he’d struggle with stairs anyway.

“If you don’t sign up for it today, you’ll lose it” was the pressured advice from the guy responsible for filling the rooms. He’d need at least 6 months transition, especially as he’s leaving school this summer. “Two months, max” said the guy. 

My son would be uprooted from the life he’s known his whole life and placed in a small room in a small house with 5 people he doesn’t know. He’d be entitled to Housing Benefit, which would be paid to the provider organisation/landlord and would part-subsidise the local authority’s commissioning costs. His PIP would be payable to the provider organisation/landlord, along with any other benefit entitlements he might have, in order to fund “day care” as they are required to do under their agreement with the local authority. He would have no choice about who provided day care, or necessarily what type of day care it is. He’d have no choice about how his money is spent or who he lives with and spends his time with.

This drives a coach and horses through the established principle of separation between housing and care. 

This isn’t just a problem associated with a provider that’s more concerned about the generation of revenue than the generation of value. It’s also a problem associated with a local authority commissioning function that’s more concerned about the management of cost than the meeting of need.

Specialised Supported Housing is as yet unregulated, aside from the oblique organisational regulation applied by the Social Housing Regulator, Charity Commission or whichever other regulator, if any, happens to govern the landlord/provider. This is neither consistent nor sufficient. Large amounts of public and personal revenue are used to support Specialised Supported Housing, which caters for a wide range of complex needs; so why shouldn’t it be regulated?

With regard to regulation I suggest that quality is measured using Value Generation principles by an agency entirely independent of commissioners. Regulation shouldn’t be an industry in its own right either. Value Generation-based frameworks should be developed by university departments with appropriate expertise & independence from central and local government. They should be used for measuring the impact a Specialised Supported Housing service has on the people who live there, its benefit to the public purse and to the wider community. The actual process of assessing the value a Specialised Supported Housing service generates should be undertaken by an agency independent of commissioners. Perhaps the CQC, although obviously outside the framework of the the Care Quality Commission (Registration) Regulations.